Significance of the study Essay Example for Free

Significance of the break down EssayUsing a help desk management softw are leads to the increase in efficiency in operation as it allows for the solution of some of the redundant issues over call. This has the effect of reducing traveling cost and man-hour billing to field engineers as they go to customer sites. Research Question The purpose of this research is to desex whether purchasing COTS or building a service desk trailing application is best for the automation and tracking of the GovComm, Inc. Engineering assert run Helpdesk. To answer this question, this research moldiness explore ? The entities of GovComm, Inc.Engineering Support serve Helpdesk ? Based on advantages and disadvantages, which qualities of each configuration best adhere to Engineering Support Services automation and asset tracking ? If these applications fulfill stakeholders requirements Design and Methodology This research is qualitative, drawing mostly from a review of the literature on the subject of Helpdesk/support desk tracking applications and the battle of building versus get to determine which application structure provides efficient asset tracking, failure notification, and metrics collection.GovComm, Inc.s Engineering Support Services will be reviewed to discover details that might affect the factors that will contribute to the stopping point of choosing build or buy. From the review of the internal workings of GovComm, Inc. s Engineering Support Services a last will be made upon comparison with the inherent record of the two systems of implementation. Chapter 2 books Review change office systems support (AOSS) is a model made up of teams of technicians in information processing system who are charged with the responsibility of providing a variety of support activities in a desktop calculating machine environment and area networks for any organization.To ensure the provision of high quality services and crossroads, each of these teams must(prenominal) follow the processes, standard and procedures. A process referred to as quality assurances is used in monitoring and military rank of the level of adherence to the procedures processes and standard in a bid to determine the potential quality that the product will attain. Therefore, QA touchs review and audit of the services and activities as a means of verification of their compliance with the germane(predicate) procedures and standards so as to assure the appropriate results are seen.The question of whether to buy or build an AOSS is genius of the very complex decisions that an organization has to deal with in its daily activities. It is in deed a utter(a) dilemma for the organizations that are contemplating on automating their office activities. Buying implies purchasing an off-shelf Automated office systems support that are produced in mass by some software company, more often multinationals (Leopoldo, 1999). The products typically contain content that are not unique to a particu lar organizations or user population call for.Moreover, it is the general heading in the software industry to create new softwares that do no conflict with the existing and then the technology can be implemented without conflict with the existing systems. Build imply the creation of Automated office systems support from scratch (Leopoldo, 1999). Therefore, the process of building requires the determination of the organizational needs, the data and information nature and needs of the organization, design of the system an the actual implementation of the system.The process of building may and often accept testing the end product to ensure that its functionality are as per the objectives that acted as the basis for its formulation (Leopoldo, 1999). A decision to buy or build a Automated office systems support may wait to be complex but in reality it can be reduced to three considerations Resources, require and uniqueness. The organization must clearly determine its needs and want s before a decision is made, this may involve identification of features which are critical in meeting the organizations needs.In determination of the organizational needs they must consider the following? Organizational objectives ? Skills ? Information needs ? Culture ? Corporate direction. Meeting all the needs is an impossible event and therefore setting priorities is inevitable. Resources Resource as a factor is one that some(prenominal) organizations and individual would quickly jump at an opportunity to ignore. However, examination of resources is a very important looking to the development agenda.Moreover, many organizations make the mistake of viewing resource in the monetary dimension only. Although specie as a resource is quite critical, two other pieces time and personnel, need to be considered to cut the puzzle (Shrapre, 1999).Time When interpreted in the context of either building or buying a Automated office systems support, time takes the following into account ? The time that will taken in decision making. ? The developmental time of the Automated office systems support including the time taken in testing. ? The time taken in rolling out the Automated office systems support or implement it within the organization. analysis of organizations against the three time variables helps in the determination of the importance of time in deciding whether to buy or build.